FAQs: Frequently Asked Questions
GENERAL QUESTIONS -
Q: Why should I buy BucketBall™ when I can make it myself?
A: Our buckets are engineered specifically for this game and are backed by a Lifetime Warranty. Only our buckets are compatible with our inflatable rack which allows you to play essentially anywhere, including on water. Our game balls are exclusive to BucketBall™ and provide a unique playing experience depending on the type of ball you choose to play with. When you purchase BucketBall™ you become part of our large and growing community. By being part of our community you will have access to our official game rules and always be up to date on new products and events. These are just a few of the benefits you just can't get with a homemade game.
Q: Are your products available for purchase in retail stores?
A: Not yet, but with our Wholesale program that will likely change soon.
Q: How Can I Find Tournaments?
A: Unfortunately we are not actively hosting any tournaments, however we are working to develop our tournaments program. please check back monthly for updates.
PRODUCT QUESTIONS -
Q: How Large Are The Buckets?
A: The Opening at the top of the Buckets is approximately 8-1/2 Inches in Diameter and the Buckets is approximately 8-1/2 inches tall.
Q: The Buckets Arrived Stuck Together. Is There A Trick To Help Get The Buckets Unstuck?
A: (These instructions are for a right hand person. Reverse hands and directions if you are a lefty.)
- Using your left hand, secure the bottom bucket against your body tightly.
- Grab the rim of the top bucket with your right hand and pull the rim toward you so the bucket is rotating in a clockwise direction. While doing this, try pulling the bucket out from the bottom bucket.
The idea is to rotate the top bucket out from the bottom bucket. Doing this method should make it easier to remove the bucket.
Q: Is there a recommended set of rules for BucketBall?
A: Yes there is and they are included in every purchased set of BucketBall Beach or Giant Beer Pong Edition. You can also check out our How To Play page on Bucketball.com for the game rules.
Q: Do I need to fill the buckets with water to play?
A: You can use either sand, water, corn-hole/beanbags, or our BucketBall Inflatable Racks to help weigh down or lock the buckets in place to keep them from tipping. However you are not required to use these in order to play. Be sure to check out our How To Play page for additional details.
Q: What do I do if the ball bounces out of the bucket?
A: Simply put, unless the ball hits the base/bottom of the Bucket it does not count as a point, but for more details visit our How To Play page on BucketBall.com.
Q: Where Can I Buy More Balls?
A: Why on BucketBall.com of course! We have a selection of three different ball types available for purchase to add to your BucketBall™ experience. Our products are also available to purchase on Amazon, eBay, and Etsy.
Q: Where Can I Buy An Inflatable Rack?
A: We have this great addition to the BucketBall™ family available for purchase on BucketBall.com! Our products are also available to purchase on Amazon, eBay, and Etsy.
SHIPPING & TRACKING -
Q: What Will My Shipping Costs Be?
A: Almost all products on the website should be available for free shipping unless otherwise specified in the product description. Expedited shipping options for in-stock items can be calculated at check out. Expedited shipping it NOT free.
Q: How Long Will It Take For My Order To Arrive?
A: East Coast shipping time is 1-3 business days. West Coast shipping time is 3-5 business days. Standard shipping for in-stock items is 3-5 business days. Expedited shipping options for in-stock items can be calculated at check out. Remember, Expedited shipping it NOT free.
Q: How Come I Am Not Getting Free Shipping?
A: You have purchased a product that has specified in its product description that is does not have free shipping, or you have chosen to use expedited shipping for your purchase.
Q: What Countries Do You Ship To?
A: Currently, we only ship within the United States of America but have plans to expand our sales worldwide in the future.
Q: How Do I Find Out My Order Status?
A: This information should be emailed to you and keep you updated on the status of your purchase. If for some reason you are not receiving updates via email please contact us directly at firstname.lastname@example.org.
Q: How Do I Find My Order ID?
A: This information should also be emailed to you and keep you updated on the status of your purchase. If for some reason you are not receiving updates via email please contact us directly at email@example.com.
PAYMENT CONCERNS -
Q: What Payment Methods Do You Accept?
A: We accept credit or debit card payments from American Express, Discover, MasterCard, Visa, JBC, and Chase. We also accept payments through PayPal services.
Q: How Do I Apply A Coupon Code?
A: You can enter a coupon code during the checkout process.
Q: The Website Says My Coupon Code Is Invalid. What Should I Do?
A: If you have this issue, please contact us at firstname.lastname@example.org and we will help resolve the problem.
DAMAGES AND RETURNS -
Q: What Do I Do If I Have Broken or Defective Parts (bucket replacement)?
A: See our Limited Lifetime Warranty page for details of what to do in this situation.
Q: How Do I Return My BucketBall™ Product(s)?
A: See our BucketBall Return Policy for details on how to return your BucketBall product(s).